Terms FAQs

Common questions about our terms and business practices

Quotations are typically valid for 30 days from the date of issue unless otherwise stated. Prices may be subject to change after this period due to fluctuations in material costs, exchange rates, or other market conditions. Extended validity can be requested for specific projects.

No, quotations provided are estimates based on the information you provide and do not constitute binding offers. Final pricing may vary based on detailed technical review, material availability, and final specifications. Orders are confirmed only upon written acceptance and agreed payment terms.

Orders are confirmed only upon:

  1. Written acceptance of the quotation
  2. Agreement on payment terms
  3. Receipt of any required advance payment
  4. Approval of final technical specifications

A formal Purchase Order or Order Confirmation will be issued to confirm all terms.

Payment terms vary by order and customer relationship. Typical terms include:

  • Advance payment: 30-50% with order, balance before shipment
  • Letter of Credit (L/C): For larger orders
  • Credit terms: For established customers
  • Wire transfer (T/T): To our designated bank account

Specific payment terms are detailed in each quotation and order confirmation.

Yes, all customer drawings, specifications, and design information shared with us are treated as strictly confidential. We sign Non-Disclosure Agreements (NDAs) upon request before any detailed technical discussions. Your intellectual property protection is our priority.

Product warranties are specified in individual purchase orders or contracts. Generally:

  • Products conform to agreed specifications
  • Free from defects in materials and workmanship
  • Material Test Certificates and inspection reports provided

Warranty claims must be submitted in writing within the specified warranty period. Specific terms vary by product and application.

Order cancellation policies depend on the production stage:

  • Before production: Orders can typically be cancelled, subject to any tooling costs incurred
  • After production begins: Cancellation may incur charges for work completed and materials purchased
  • Completed products: Cancellation is generally not possible for custom products

Specific cancellation terms are detailed in each order confirmation.

These terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India.

For international transactions, specific dispute resolution terms (such as international arbitration) may be agreed upon in individual contracts.