Privacy Policy

Introduction

CastingForgingSource ("we," "our," or "us"), a venture of Agochar Tech LLP, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.

This policy applies to information collected through our website at castingforgingsource.com, email communications, quote request forms, and any other interactions with our business.

Information We Collect

We may collect the following types of information:

Contact Information

• Name and job title
• Email address
• Phone number
• Company name
• Country and location

This information is collected when you submit inquiry forms, request quotes, or contact us directly.

Technical Information

• IP address
• Browser type and version
• Device information (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent
• Referring website

This information is collected automatically when you visit our website through cookies and similar technologies.

Business Information

• Industry sector
• Product requirements and specifications
• Technical drawings (when uploaded for quotes)
• Quantity and volume requirements
• Delivery preferences

This information is provided by you when submitting quote requests or discussing project requirements.

How We Use Your Information

We use your information for the following purposes:

• Respond to inquiries: To answer your questions and provide information about our products and services
• Process quote requests: To prepare and deliver quotations for castings and forgings
• Fulfill orders: To process orders, arrange manufacturing, and coordinate delivery
• Improve our services: To enhance our website, products, and customer experience
• Business communications: To send relevant updates about your inquiries, orders, or industry news (with your consent)
• Legal compliance: To comply with applicable laws and regulations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to fulfill a contract or take pre-contractual steps at your request
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services
• Legal obligation: Where processing is required to comply with legal requirements

Information Sharing

We do not sell your personal information. We may share your information with:

• Manufacturing partners: Only as necessary to fulfill your product requirements (e.g., sharing specifications with foundries or forge shops for quotation)
• Service providers: Third parties who assist our operations, such as website hosting, email services, and analytics providers
• Legal authorities: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of business assets

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure storage of physical documents
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Quote requests: 3 years from the date of inquiry (for business continuity and follow-up)
• Order records: 7 years (for legal and accounting requirements)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (standard analytics retention)

After the retention period, data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at hi@castingforgingsource.com. We will respond to your request within 30 days.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Essential cookies: Enable basic website functionality (required)
• Analytics cookies: Understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services that set their own cookies:

• Google Analytics (website analytics)
• Google Maps (embedded maps)
• Social media platforms (sharing buttons)

These services have their own privacy policies governing their use of cookies.

International Data Transfers

As we serve customers globally and work with international manufacturing partners, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection laws

Children's Privacy

Our website and services are intended for business professionals and are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For significant changes, we may provide additional notice, such as an email notification or website banner.

Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us at:

We aim to respond to all privacy inquiries within 30 days.